This article delves into the concept of the Gulf of Execution and Gulf of Evaluation, highlighting their impact on user experience. The author uses a personal anecdote from a trip to Berlin, illustrating the confusion faced when interacting with a seemingly simple escalator system. The gaps between user expectations and system feedback often lead to frustration. By understanding these gaps, designers can better create interfaces that bridge the disconnect, ultimately improving the usability of both everyday and digital interactions.
These gaps between user expectations and system behavior are everywhere, from everyday interactions to digital interfaces.
The Gulf of Execution refers to the gap between a user's intention and the means to execute that intention through the system.
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