Tim Martin emphasizes the surprising similarities between the senior living and automotive industries, particularly their long purchase cycles and customer research processes.
In both industries, customers undertake extensive research before making a decision, often re-evaluating their options based on specific needs and preferences.
Maintaining a strong organizational culture becomes crucial during rapid changes, and Tim highlights the strategies he uses to foster this culture within teams.
Tim's experience underscores the necessity of adapting team structures and optimizing processes and KPIs as organizations scale from startup phases.
#product-management #customer-experience #automotive-industry #team-structure #organizational-culture
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