Creating a complex internal simulation platform at Tesco Technology revealed that advanced AI tools are deceptive without a user-centric design. A framework was developed to bridge the gap between human-centered design and AI development. This framework assists designers, data scientists, and engineers in aligning user needs with AI functionality. By integrating human insights into system design, it ensures transparency and trust in AI tools. This approach emphasizes the importance of including user perspectives from early research through to post-launch feedback, promoting systems that support human decision-making rather than replace it.
Designing a complex internal simulation platform for high-stakes decisions shows that advanced AI tools can mislead if not intuitive and user-friendly, highlighting the need for user-centric design.
A practical framework aligns user needs with AI system design, ensuring human insights influence interfaces and logic, fostering trust and enjoyment in complex AI tools.
#user-centric-design #artificial-intelligence #data-science #human-computer-interaction #framework-development
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