Somewhere amid the Frappuccinos, fans say Starbucks lost something
Briefly

"It can feel transactional, menus can feel overwhelming, product is inconsistent, the wait too long or the handoff too hectic," stated CEO Brian Niccol regarding the Starbucks experience.
"I walk out empty-handed," said Greg Tutunjian, expressing frustration over inconsistent product availability at various Starbucks locations, impacting customer loyalty.
Read at Boston.com
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