Help! The Law Says Lufthansa Owes Me Money, but I Can't Collect.
Briefly

Last May, my wife and I were headed from New York to Valencia, Spain, via Munich, when the first leg of our Lufthansa flight was delayed, causing us to miss our connection.The Munich airport was a chaotic scene of passengers trying to rebook, but we eventually got a flight to Palma de Mallorca and then on to Valencia, arriving eight hours later than originally scheduled.
Read at www.nytimes.com
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