Jamie Taylor experienced severe bed bug bites after his stay at the Premier Inn London Stratford. Upon returning home, he noticed itchy, swollen lumps on his body, particularly on his head and hands. Contacting the hotel, staff confirmed an infestation after an inspection. Although Premier Inn offered him compensation and refunded his stay, he felt it was inadequate given his total loss of around 700, which included the cost of discarded clothes and bedding. Jamie described the experience as traumatic and painful, significantly affecting his daily life.
"I'd gone home and started to itch - found little sort of lumps all over my body... the bites aren't just little nips, they swell up quite bad."
"When I checked they were all over my shoulders, all down my side and on my hands as well which was the most painful."
"The hotel staff are always great... The bites... were confirmed to be from bed bugs... an infestation was found."
"The pain and suffering I had was really, really bad. It was quite traumatic... I'm out of pocket by around 700 after having to throw away clothes."
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