A customer faced an unexpected charge from National Rental Car two months after returning a rented vehicle. The company charged the customer $1,357 without prior notice or consent, despite their long-standing relationship with the business. While Enterprise acknowledged the error, the local Austin branch was unresponsive to request for a refund. The article emphasizes the importance of keeping documentation for disputes and suggests applying consistent pressure on the company to resolve the issue effectively.
In your situation, you had written evidence from Enterprise that the Austin location had charged you an incorrect rate.
National shouldn't have charged your credit card two months after you returned your car.
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