The article recounts a traveler's struggle to get a refund from Norwegian Airlines after a frustrating experience altering flight plans. Tom Scruggs changed his return flight to an earlier time due to a scheduling conflict, incurring an additional $79 charge. However, Norwegian rebooked him on a later flight without compensation, even though there were available seats on his originally desired flight. Despite showing proof of the situation to a gate agent, he was denied boarding, causing him to miss an important appointment in Stockholm and feel cheated out of his additional payment.
Norwegian Airlines should have provided a refund for the fare difference when rebooking, particularly since the passenger had paid to change to an earlier flight.
The airline had seats available on the desired earlier flight, yet denied boarding; this senseless rule created serious inconvenience for the customer.
Collection
[
|
...
]