Travel Troubleshooter: Passenger pays extra for early flight but gets a later one insteadNorwegian Airlines failed to compensate for flight changes that led to missed appointments and unnecessary extra charges.
Travel Troubleshooter: Hertz mistakenly adds car renter to their Do Not Rent listHertz wrongly placed a customer on their Do Not Rent list due to a mistaken identity regarding fraudulent ID allegations.
Travel Troubleshooter: KLM owes money for a refundable flight. So, where's the refund?KLM's handling of refunds for flex tickets has been criticized for being opaque and frustrating for customers.