Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Briefly

Experts are weighing in on the noticeable shift in Airbnb's appeal, claiming that hosts' greed for profit, coupled with a marked decline in customer service, has played a significant role in tarnishing the platform’s once-favorable reputation. As the disconnect between hosts and guests widens, many travelers are seeking alternatives that afford more genuine experiences and fairer pricing, leading to discontent with the service they once embraced.
After years of favoring Airbnb for its comforting and flexible accommodations, travelers are now blasted by a wave of excessive fees and subpar service, which has struck a sour note in their travel experiences. The love for having personal spaces has faded as users grapple with rising costs and irritating requirements imposed by hosts, often leading to frustration that could force them to reconsider other lodging options.
The allure of Airbnb as a cost-effective alternative to traditional hotels is quickly diminishing, with many users voicing complaints about hidden fees and lackluster support from hosts. Observations reveal a trend away from the community spirit that initially attracted guests, as high cleaning fees and other extra charges threaten to overshadow the convenience Airbnb used to offer, hence refocusing travelers' attention elsewhere.
Travelers like Michael Rozenblit illustrate a broader disillusionment among Airbnb users. After countless positive experiences, his recent encounters have highlighted how overpriced stays compared to hotels, coupled with demands for cleaning and missing basic amenities, have led to an erosion of trust and satisfaction. This shift raises important questions about the platform's future as more customers turn away due to perceived exploitation.
Read at Business Insider
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