Microsoft introduces AI tools for call centers, using Copilot for customer service. Aims to enhance chatbots' answers, simplify agents' tasks, and reduce toil in service space.
New AI tool will help agents navigate multiple apps with natural language, streamlining processes for better customer service. Contact center software available on July 1.
"The service space is... just rife with toil and drudgery. Our goal is to help reduce that toil and drudgery." - Jeff Comstock, Microsoft Dynamics 365 Customer Service corporate vice president.
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