#call-centers

#call-centers

I work in a very strictly run call center. Shift start and end times, breaks, and even when we're allowed to go to the restroom are all highly regulated. Since we handle credit card and other confidential information, we are not allowed to use cellphones on the floor. The other day while taking one of my bathroom breaks, I took out my phone and responded to a text message while "doing my business." When I returned to my station, a supervisor greeted me with a write-up in hand.

Cekura utilizes AI to simulate conversations and generate thousands of edge-case scenarios, ensuring AI agents can handle diverse customer interactions including toxic behavior and bias.