#call-centers

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#customer-service

Microsoft aims to improve customer service call centers with AI

Microsoft introducing AI tools for call centers, leveraging Copilot technology for customer service tasks.

7 Surprising Things ASR Call Center Technology Does Well

Recent advancements in ASR technology are transforming call centers' efficiency and compliance monitoring.

The Latest Call Center IVR Upgrades Are Slashing Wait Times

Modern call center IVR systems are more user-friendly and better at handling high volumes of calls compared to previous versions.

Microsoft aims to improve customer service call centers with AI

Microsoft introducing AI tools for call centers, leveraging Copilot technology for customer service tasks.

7 Surprising Things ASR Call Center Technology Does Well

Recent advancements in ASR technology are transforming call centers' efficiency and compliance monitoring.

The Latest Call Center IVR Upgrades Are Slashing Wait Times

Modern call center IVR systems are more user-friendly and better at handling high volumes of calls compared to previous versions.
morecustomer-service

Can ChatGPT Do Reliable Call Center Sentiment Analysis?

AI, specifically large language models, can effectively analyze customer sentiment in call centers, improving understanding of customer emotions and service quality.

'AI could replace the need for call centres': TCS CEO Krithivasan

AI advancements will significantly reduce the need for call centers, leading to a transformation in the industry and an increased demand for tech talent.
#mental-health

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code.

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code.

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code.

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code.
moremental-health

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code.
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