Scam Operations Relied on Third-Party Marketing Companies for Steady Stream of Potential VictimsScam Empire reveals the vast scale of international investment fraud operations involving call centers, impacting thousands of victims globally.
Teleperformance rolls out AI software that 'neutralizes' Indian call agents' accentsTeleperformance is using AI to neutralize accents of Indian customer service agents to improve communication.The company aims for enhanced clarity and shorter call durations through AI integration.
Microsoft aims to improve customer service call centers with AIMicrosoft introducing AI tools for call centers, leveraging Copilot technology for customer service tasks.
7 Surprising Things ASR Call Center Technology Does WellRecent advancements in ASR technology are transforming call centers' efficiency and compliance monitoring.
The Latest Call Center IVR Upgrades Are Slashing Wait TimesModern call center IVR systems are more user-friendly and better at handling high volumes of calls compared to previous versions.
HMRC phone lines under fire as callers face 70-minute waitsOver 44,000 callers were cut off from HMRC, raising serious concerns regarding customer service and call handling efficiency.
Teleperformance rolls out AI software that 'neutralizes' Indian call agents' accentsTeleperformance is using AI to neutralize accents of Indian customer service agents to improve communication.The company aims for enhanced clarity and shorter call durations through AI integration.
Microsoft aims to improve customer service call centers with AIMicrosoft introducing AI tools for call centers, leveraging Copilot technology for customer service tasks.
7 Surprising Things ASR Call Center Technology Does WellRecent advancements in ASR technology are transforming call centers' efficiency and compliance monitoring.
The Latest Call Center IVR Upgrades Are Slashing Wait TimesModern call center IVR systems are more user-friendly and better at handling high volumes of calls compared to previous versions.
HMRC phone lines under fire as callers face 70-minute waitsOver 44,000 callers were cut off from HMRC, raising serious concerns regarding customer service and call handling efficiency.
Don't allow you to go to the bathroom': big tech's call center workers in Greece on strikeTeleperformance workers accuse retaliatory practices and poor working conditions amid stagnant wages.Union leaders face layoffs amid workers' push for better labor conditions.
Can ChatGPT Do Reliable Call Center Sentiment Analysis?AI, specifically large language models, can effectively analyze customer sentiment in call centers, improving understanding of customer emotions and service quality.
'AI could replace the need for call centres': TCS CEO KrithivasanAI advancements will significantly reduce the need for call centers, leading to a transformation in the industry and an increased demand for tech talent.