#call-centers

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Marketing tech
fromOCCRP
2 months ago

Scam Operations Relied on Third-Party Marketing Companies for Steady Stream of Potential Victims

Scam Empire reveals the vast scale of international investment fraud operations involving call centers, impacting thousands of victims globally.
Artificial intelligence
fromNew York Post
2 months ago

Teleperformance rolls out AI software that 'neutralizes' Indian call agents' accents

Teleperformance is using AI to neutralize accents of Indian customer service agents to improve communication.
The company aims for enhanced clarity and shorter call durations through AI integration.
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