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#fcc
fromTheregister
5 days ago
Artificial intelligence

FCC proposes making telecom firms bring call centers home

The FCC is proposing rules to limit foreign call center operations and improve customer service in the U.S.
fromTelecompetitor
5 days ago
Intellectual property law

Piracy, social media, call centers, robocalls, space, and the FCC: This week in policy

Recent court rulings and FCC policy moves significantly impact the broadband and tech industries, addressing copyright liability and call center regulations.
Intellectual property law
fromTelecompetitor
5 days ago

Piracy, social media, call centers, robocalls, space, and the FCC: This week in policy

Recent court rulings and FCC policy moves significantly impact the broadband and tech industries, addressing copyright liability and call center regulations.
more#fcc
fromenglish.elpais.com
2 weeks ago

Philippines, the callcenter capital: Taking a deluge of calls for under $2 an hour

Around 70% of BPO in the Philippines comes from the United States, explains Gaffud. That is the same percentage, according to data from IBPAP, that U.S. companies save by locating their services in the Asian country. Residents of the archipelago have a neutral accent and according to Gaffud, offer cultural compatibility, empathy, friendly service and strict adherence to protocols.
Silicon Valley
fromSlate Magazine
5 months ago

Help! I Was Written Up for Violating an Office Rule. The Only Way They Could've Known Is a Total Invasion of Privacy.

I work in a very strictly run call center. Shift start and end times, breaks, and even when we're allowed to go to the restroom are all highly regulated. Since we handle credit card and other confidential information, we are not allowed to use cellphones on the floor. The other day while taking one of my bathroom breaks, I took out my phone and responded to a text message while "doing my business." When I returned to my station, a supervisor greeted me with a write-up in hand.
Law
#wage-and-hour
more#wage-and-hour
Startup companies
fromBusiness Insider
7 months ago

Raising $4.7 million in a week: What one founder learned after moving his AI startup from Germany to San Francisco

Leaping AI raised $4.7 million seed funding after Y Combinator to scale voice AI call-center agents that handle 10,000 calls daily with >90% customer satisfaction.
fromBusiness Insider
9 months ago

Read the exclusive pitch deck AI voice agent startup Cekura used to raise $2.4 million out of Y Combinator

Cekura utilizes AI to simulate conversations and generate thousands of edge-case scenarios, ensuring AI agents can handle diverse customer interactions including toxic behavior and bias.
Startup companies
fromThe Washington Post
9 months ago

AI is transforming Indian call centers. What does it mean for workers?

In real time, the AI smooths out Kumar's accent, making their speech more understandable to American clients on the other end of the line.
Artificial intelligence
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