#call-centers

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Business-standard
1 month ago
Artificial intelligence

'AI could replace the need for call centres': TCS CEO Krithivasan

AI advancements will significantly reduce the need for call centers, leading to a transformation in the industry and an increased demand for tech talent. [ more ]
#mental-health
Los Angeles Times
4 months ago
Los Angeles

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code. [ more ]
Los Angeles Times
4 months ago
Los Angeles

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code. [ more ]
moremental-health
Los Angeles Times
4 months ago
California

For L.A. transplants, mobile crisis teams may be out of reach

Many people dialing the national mental health crisis hotline, 988, are routed to call centers based on their area code, rather than the closest call center.
Los Angeles County's Mental Health Department has held off on promoting the 988 line because a significant number of residents would be routed elsewhere due to their area codes.
County officials are advocating for legislation that would require the FCC to route calls to the nearest call center, regardless of area code. [ more ]
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