Uber CEO Dara Khosrowshahi openly acknowledges the company's shortcomings, hosting an all-hands meeting titled 'Why We Suck,' which highlighted a critical need for quality improvement in their services.
Khosrowshahi described the challenging period he joined Uber in 2017, characterized by crises, executive resignations, financial losses, and a struggling company culture that necessitated a significant transformation.
The COVID-19 pandemic prompted Khosrowshahi to take direct action by becoming an Uber driver, leading to insights about product quality, which he aimed to address through personal experience on the platform.
Through his hands-on approach, Khosrowshahi realized the serious quality issues affecting Uber's delivery and ride services, inspiring him to take proactive steps towards improving the company's overall standards.
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