The phrase "the customer is always right" holds less truth in hospitality, as many customers are often confidently misinformed. A recent incident shared by a chef on Reddit demonstrates how some customers can misinterpret complex economic issues, like tariffs, and demand unreasonable service or prices. Fellow restaurant workers acknowledged this phenomenon, sharing their frustrations and experiences dealing with confused diners. This reflects a broader cultural confusion where political and economic factors affect dining experiences, leading to a potentially shocking realization for American diners about food prices.
The customer is always right is a flawed notion; hospitality workers often face confidently misinformed diners, especially regarding complex issues like tariffs.
A recent story illustrates how political and economic confusion shapes customer expectations in dining, highlighting the challenges faced by restaurant staff.
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