99% of hospitality organisations agree that employee experience has a direct and tangible impact on strengthening customer experience, with over 80% also acknowledging that employee experience impacts the bottom line. However, only 20% provide employees with flexible pay options, and only 21% offer shift-swap scheduling, highlighting a gap in meeting employee needs.
The survey reveals significant gaps in technical capabilities, with nearly 70% of respondents indicating their organisations lack the necessary tools for flexible scheduling and efficient workforce management.
Almost 80% of respondents concede that processes for managing frontline staff need improvement, and likewise 80% advocate for greater investment in technology to support frontline workers.
The anticipated Employment Rights Bill poses challenges for hospitality businesses, with 35% of respondents expressing they do not fully understand its implications, particularly the minimum wage and zero-hours contracts.
#hospitality-industry #employee-experience #workforce-management #digital-tools #employment-rights-bill
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