It's costing businesses $2 billion per day. This is how leaders can curb incivility in the workplace

"As adults, we know (as we did as children) that uncivil words can be more harmful and have a greater impact on our hearts, minds, and bones than sticks and stones. This is especially true in the workplace."

"According to research conducted by the Society of Human Resource Management (SHRM), there are over 190 million acts of incivility per day, costing $17.03 per incident in productivity."

"40% of employees want to leave their jobs because of incivility in the workplace, indicating that workplace incivility is not inconsequential and must be addressed by leaders."

"Leaders must recognize that workplace incivility is an existential, extinction-level threat to their organization and take actionable steps to mitigate it."

Read at Fast Company