In 2023, U.S. workplaces stabilized after the pandemic but still face challenges; hybrid work models and tech adoption remain crucial for competitiveness and employee satisfaction.
Dee Anthony explains that policies about workplace flexibility have significantly influenced how organizations select their technologies, affecting operations and productivity.
The report reveals that strict return-to-office mandates backfired, causing talent loss; less than half of large companies now enforce a 5-day in-office workweek.
Generative AI is integrated across digital workplace technologies, enhancing employee experience, with every UCC provider leveraging it to boost efficiency and reduce costs.
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