Conflict in the workplace can arise from both external and internal sources, particularly in increasingly divisive times. A study found that 76% of employees have witnessed incivility recently. This conflict can harm workplace culture and impact productivity. Leaders play a vital role in addressing such conflicts, and resolving them effectively is crucial for maintaining morale and efficiency. Developing skills such as emotional intelligence and conflict intelligence can help leaders navigate these challenges successfully, ensuring that conflicts do not derail business operations.
Conflict in the workplace is frequently fueled by external factors, particularly the divisive times we live in, often leading to a need for leader intervention.
A significant percentage, 76%, of workers have observed acts of incivility in their workplaces, indicating the widespread nature of conflict stemming from both internal and external sources.
Effective conflict management can prevent damage to company culture and improve overall productivity, indicating that conflict resolution is a skill that leaders can develop.
Beyond emotional intelligence, the concept of conflict intelligence plays a crucial role in effectively managing and resolving conflicts within an organization.
#workplace-conflict #leadership #emotional-intelligence #conflict-management #organizational-culture
Collection
[
|
...
]