The advice focuses on the potential pitfalls of delivering criticism through written communication, particularly in sensitive situations with close friends. It emphasizes the importance of compliments in writing while suggesting that critiques are best expressed in person to preserve tone and intent. The author advocates for giving the friend space to process and recognizes the importance of approach in future discussions, aiming to mend the relationship with understanding and reassurance of care.
It's almost always best to compliment in writing and critique in person. It's hard to read tone in email, and written criticism can feel harsh.
Give her the space she's asking for. If and when she's ready, tell her that you overshot the target by a lot and you want to fix things.
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