Spencer noted the parking garage’s decline after the pandemic, with damaging incidents that left it in disrepair, eventually causing many to avoid the cinema.
The couple found a QR code for payment inside the theater, unaware that ABM had recently taken over the parking operations and started issuing fines.
Numerous online reviews revealed a pattern of complaints from other Regal customers about unexpected fines, raising concerns over ABM's practices and customer treatment.
As A.I. technology and surveillance methods are implemented in venues, customers face unexpected penalties and frustrating experiences that disrupt their enjoyment.
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