In arbitration, cases are heard outside the U.S. public court system, often in secret. The system is run by private companies, and cases are heard by retired judges or lawyers.
Disney denied any wrongdoing and argued that Piccolo had waived his right to sue twice when he signed up for a Disney+ streaming account in 2019 and when he used the Disney World website in 2023.
This argument borders on the surreal, per Piccolo's court filing, highlighting the complex dynamics of consumer rights concealed in standard Terms of Service.
Faced with public outcry, Disney backed off its arbitration demand. "At Disney, we strive to put humanity above all other considerations," said chairman Josh D'Amaro.
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