The U.S. Department of Transportation is investigating major airlines to understand consumer impacts of loyalty program changes, including reward devaluation and reduced competition.
Airlines are required to submit detailed reports about their loyalty programs, focusing on changes over the past six years and the effects of consolidation and customer complaints.
Concerns have been raised by the Biden administration and a bipartisan group in Congress regarding whether airlines uphold their loyalty program agreements with customers.
Industry observers express worry that regulatory changes following the investigation may lead to negative consequences for airlines, credit card companies, and the travelers they serve.
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