"Will Guidara's keynote speech emphasized a hyper-experiential approach to customer service, introducing the concept of a 'dream weaver' and the importance of attentive service in the hospitality industry."
"The acquisition of Stone Brewing by Firestone Walker and Duvel USA marks a significant shift in the craft beer landscape, raising questions about market share and distribution strategies in California."
The Brewbound Podcast Episode 333 features insights from the Craft Brewers Conference in Philadelphia. Highlights include Will Guidara's keynote on customer service and the acquisition of Stone Brewing by Firestone Walker and Duvel USA. The hosts analyze the implications of this deal for craft market share in California and distribution strategies. They also share experiences from Brewbound's event at Love City Brewing, emphasizing the positive atmosphere compared to previous years. The podcast serves as a platform for industry news and executive interviews.
Read at www.brewbound.com
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