Twenty years after the subway stopped taking tokens, the transit workers who staff what many New Yorkers still call token booths are finally being set free.Starting Thursday, the roughly 2,300 clerks are taking on new roles providing customer service: They will walk around stations to help riders navigate the sprawling transit system and assist with OMNY, the fully digital tap-and-go payment screens that are replacing the yellow-and-blue MetroCard.
#people #years #police-officers #vice-president #disabilities #homeless-people #customer-service #transport-workers-union
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