Hannah Jacobs, a 13-year-old with a severe dairy allergy, died after a possible miscommunication led to her being served hot chocolate made with cows' milk, sparking a tragic incident at a Costa Coffee franchise.
The inquest revealed that there was a dispute over the order - while the mother claimed to have asked for two soya hot chocolates and requested thorough cleaning due to the dairy allergy, the server opted not to answer questions potentially incriminating her actions.
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