"As companies grow, they often default to complex systems, metrics, and processes, forgetting that businesses are built on people. It may be because the world rewards those who master complexity, but we forget that it remembers those who simplify what we didn't even know was complicated."
"In the journey for growth, sometimes companies sacrifice their insurgent mission and DNA of purpose for efficiency. But we forget that customers don't fall in love with efficiency. They fall in love with care."
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