#customer-care

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ITPro
1 month ago
Artificial intelligence

So you introduced an AI chatbot for customers - here's why they probably hate it

AI chatbots may frustrate consumers who resort to 'hacks' to speak with human agents for better customer service. [ more ]
Boston.com
1 month ago
US news

Most airlines except one are recovering from the CrowdStrike tech outage. The feds have noticed.

Delta Air Lines faced challenges with recovery from a technology outage, with over 5,500 flights canceled. Secretary Buttigieg emphasized customer care and rule enforcement. [ more ]
www.cbc.ca
4 months ago
London

All London Drugs stores remain closed after 'cybersecurity incident' | CBC News

London Drugs stores closed due to a cybersecurity incident in Western Canada, prioritizing customer care and data security. [ more ]
Fast Company
2 months ago
Artificial intelligence

How to lead an AI transformation with customer care

Customer care is the ideal starting point for AI transformation due to its influence on customer perception, data availability, and outcomes. [ more ]
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