"We actually do it, and we do it in several different ways... We live their lifestyle for three or four days to truly understand what matters to them."
"There's a lot of testing, both in store and online for customer-specific feedback... I believe it's a big reason for our success."
"Since becoming A&F Co.'s CEO in 2017, Horowitz has led one of the retail industry's most dramatic and thorough transformations... emphasizing inclusivity and diversity."
"A&F zeros in on Millennials... who are out of college, starting their careers and really into 'the long weekend.'"
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