Meeting customers where they are: Leadership insights from Self Financial's mission-driven growth strategy - TearsheetSelf Financial focuses on empowering underserved Americans by helping them build credit and improve access to financial services.
Understanding Fran Horowitz, Abercrombie & Fitch Co.'s Unassuming Game ChangerAbercrombie & Fitch practices genuine customer-centricity by immersing in customer lifestyles and using feedback to drive strategies.
Meeting customers where they are: Leadership insights from Self Financial's mission-driven growth strategy - TearsheetSelf Financial focuses on empowering underserved Americans by helping them build credit and improve access to financial services.
Understanding Fran Horowitz, Abercrombie & Fitch Co.'s Unassuming Game ChangerAbercrombie & Fitch practices genuine customer-centricity by immersing in customer lifestyles and using feedback to drive strategies.
Retail's big comeback: 5 trends redefining the industry in 2025Retail is not dying, but evolving rapidly into a golden age.Customer centricity is crucial for survival in retail.Physical retail functions as a supportive engine for online commerce.
Marketing, Advertising and Social Media News With Attitude by Steve HallCustomer-centricity is essential for successful marketing strategies in today's digital marketplace.
Retail's big comeback: 5 trends redefining the industry in 2025Retail is not dying, but evolving rapidly into a golden age.Customer centricity is crucial for survival in retail.Physical retail functions as a supportive engine for online commerce.
Marketing, Advertising and Social Media News With Attitude by Steve HallCustomer-centricity is essential for successful marketing strategies in today's digital marketplace.
Learnings from Internal Tool Migrations to Support Software Engineering EfficiencyYing Dai's migration stories highlight the importance of improving engineering efficiency through careful system analysis and customer-centric iterative improvements.
How To Create a Customer-Obsessed Business Culture (2024) - ShopifyCustomer obsession emphasizes long-term loyalty and problem-solving over quick profits, enhancing customer experiences at every touchpoint.
How to un-silo your organization and be more customer-centric | MarTechRigid departmental boundaries within organizations negatively impact customer satisfaction and revenue.
How To Create a Customer-Obsessed Business Culture (2024) - ShopifyCustomer obsession emphasizes long-term loyalty and problem-solving over quick profits, enhancing customer experiences at every touchpoint.
How to un-silo your organization and be more customer-centric | MarTechRigid departmental boundaries within organizations negatively impact customer satisfaction and revenue.
12 Tips For Optimizing Retail Media Investments | AdExchangerBrands must adapt quickly to the evolving retail media landscape to thrive and maximize their advertising effectiveness.
Polly CEO Adam Carmel on his mission: cutting costs for lendersPolly aims to revolutionize lending technology by prioritizing customer feedback and rapid execution to solve historical pain points.
Leader Spotlight: Encouraging design thinking workshops, with Tamara Pluviose - LogRocket BlogDesign thinking workshops promote problem-solving and customer-centricity, visualizing the vote helps surface best ideas, usability testing uncovers key factors affecting online purchases.
Polly CEO Adam Carmel on his mission: cutting costs for lendersPolly aims to revolutionize lending technology by prioritizing customer feedback and rapid execution to solve historical pain points.
Leader Spotlight: Encouraging design thinking workshops, with Tamara Pluviose - LogRocket BlogDesign thinking workshops promote problem-solving and customer-centricity, visualizing the vote helps surface best ideas, usability testing uncovers key factors affecting online purchases.
3 Traps on the Way to Becoming a Customer-Centric CompanyMost companies lack a customer-centric strategy, relying instead on a product-focused mindset, hindering growth with customers.
Free Kano Model Templates | ClickUpThe Kano Model is key for prioritizing product features based on actual customer preferences.
Building A User Segmentation Matrix To Foster Cross-Org Alignment - Smashing MagazinePrioritize customer-centricity over internal structures for effective decision-making.