#customer-centricity

#customer-centricity

For the past five-plus years up to this very day, an 800-lb gorilla takes a seat at the table at every meeting in every Taylor Morrison conference room in every one of the organization's offices. From its Scottsdale, AZ headquarters, to its three national operating regions, to its divisional hubs in 20 markets across 12 states, to its sales centers in 345 actively selling neighborhoods, that gorilla is physically there in the room in all of those meeting rooms involving Taylor Morrison's 3,000 or so team members.

When Iñaki Ereño assumed the role of Group CEO of Bupa in 2021, the global healthcare landscape was being rewritten in real time. At the helm of a company serving over 60 million customers worldwide, Ereño faces the challenge of transforming a large and established organization into a faster, more agile, and digitally enabled provider of care. Ereño's mission? To wake the sleeping giant.

There is this reliability, this expertise that's needed to make sure you deliver, and you innovate without compromising what you already have.