This ordinance is an important step towards raising awareness of customer abuse issues in Japan and fostering respect for those in the service industry.
The rise of abusive consumers has reached a level that requires local authorities to address the issue through regulations, highlighting an urgent social concern.
The service sector, which employs 75% of workers in Japan, sees nearly 50% experience some form of customer-related meltdowns, emphasizing systemic issues.
Employees are often subjected to extreme demands and verbal abuse, putting a strain on their mental health and illustrating a need for societal change.
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