"It's about being solution-oriented and proactive in resolving challenges. Whether you're addressing a guest's concern or tackling internal obstacles, thinking with a customer-first mentality pushes me to find creative solutions."
"Hospitality is best when you understand what a guest might enjoy or need before they even think about it, and you can fulfill their needs and desires in advance."
"The ability to navigate one's own and others' emotional states is the golden key to hospitality. Learning to identify, process, and respond to one's own and others' emotions yields more impactful leadership, enhanced service, amelioration of customer experience."
#hospitality-education #customer-service #emotional-intelligence #career-development #professional-skills
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