Sprinklr, a customer experience management platform based in New York, laid off approximately 500 employees, representing 15% of its workforce, due to unmet business performance expectations. This move follows previous layoffs earlier this year and last May. The firm's strategic focus is shifting towards enhancing AI-driven customer experiences. While the layoffs do not impact C-level roles, Sprinklr will continue to recruit in key areas. The company is committed to supporting departing employees and acknowledges their contributions during this transition.
We will support departing teammates with the greatest care and respect, acknowledging their contributions to Sprinklr, and assisting them in their transition.
We will refocus and rebalance our investments, talent, and resources in order to better serve our customers and partners and help them realize the full value of our AI-powered platform.
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