"There was a lot to do in the offline, and the offline was, and still is, a very overlooked area. [Numia] is essentially a customer journey manager that basically combines these two worlds, the physical and the digital, to seamlessly integrate it and be able to manage different customer journeys."
"Bringing all of this data into one place creates more efficient customer interactions. It makes it easier for companies to connect their customers to human customer service reps if it makes sense to take an interaction offline."
#customer-relationship-management #customer-journey #ai-integration #latam-technology #business-innovation
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