Professor Karthik Ramanna identifies three core drivers of outrage: fear of the future, a belief in a raw deal from those in power, and scapegoating the 'other'.
To navigate outrage, leaders need to turn down the temperature, make sense of the moment, assess their organization's capabilities, and build resilience.
In today's polarized world, societal outrage may be triggered by multiple factors including technology disruptions and changing demographics, challenging leaders to respond effectively.
The management of workplace outrage requires a structured process that allows leaders to engage productively with both employees and customers facing anger.
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