The LGSCO emphasized that Brentwood Council has been artificially restricting numbers in their homelessness service by implementing unnecessary barriers, which has severe consequences for vulnerable applicants.
Ombudsman Amerdeep Somal stressed that councils are obliged to assess homelessness when they have reason to believe someone might be homeless, not based on arbitrary compliance measures.
Brentwood Council has acknowledged its failings in the homelessness triage process, revealing a problematic approach that has led to dismissing vulnerable individuals without proper assessment.
Jonathan Stephenson, Brentwood’s chief executive, indicated that all necessary reviews of the homelessness service have been completed and new measures to enhance the triage process are being put into action.
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