Rep. Ro Khanna praised the Government Service Delivery Improvement Act, stating, 'It will make it easier for Americans to access essential federal services from Social Security to Medicare to veterans' benefits.' This emphasizes the law's aim to streamline customer experience across government services.
The SHARE IT Act mandates federal agencies to evaluate their custom code usage and share it across government for better cost efficiency, addressing long-standing issues with implementation of software sharing policies.
The GSA Technology Accountability Act was introduced in response to serious misrepresentations by the General Services Administration regarding the security standards met by Login.gov, aiming to enhance accountability within tech services.
With the recent legislative efforts, the government is making strides towards improving customer service delivery and technology transparency, yet challenges remain in the effective rollout of these initiatives.
#customer-experience #government-transparency #legislation #technology-accountability #service-delivery
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