Vashti-Jasmine McKenzie, a concertgoer whose Usher concert tickets were hijacked online, likened the experience to being robbed, saying she felt violated and anxious about Ticketmaster's security.
Numerous incidents across cities like Los Angeles and Nashville show a troubling trend where hackers are breaking into Ticketmaster accounts and transferring tickets out to themselves, raising alarms over online security.
After the hackers claimed McKenzie's tickets, she received a refund from Ticketmaster, showcasing the company's reactive stance to handle such incidents while raising questions about system robustness.
The DOJ's antitrust lawsuit against Live Nation highlights ongoing concerns about Ticketmaster's dominance and customer protection, especially after a previous data breach and rising consumer frustrations.
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