TopView's counterclaim highlights that Aurora has been violating regulations to undermine fair competition and has provided subpar service negatively affecting the industry.
An Aurora driver was recorded complaining about unpaid wages, illustrating serious employee dissatisfaction, which ultimately led to dramatic protests like abandoning buses in Times Square.
The ongoing feud between TopView and Aurora highlights broader issues within the hop on hop off bus industry, particularly allegations of misconduct and unfair practices on both sides.
TopView accuses Aurora of engaging in deceptive practices, like dressing workers in similar uniforms to confuse customers, reflecting a troubling trend of competition degradation.
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