"There hadn't been a queue or anything, incidentally - she came in on the dot of opening hour and was served promptly and quickly. But she got irate when I told her that we, a clothing store, would not be able to refund her train ticket. She demanded to see my manager, who told her the same thing. Then, she asked to see the REGIONAL manager. It did not go her way and she left in a rage."
"Despite receiving prompt service upon her arrival, the customer became upset when informed that the store policy did not permit refunds for train tickets, escalating her complaints up the management chain."
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