Senators Cassidy and Warner have introduced the Improving IRS Customer Service Act to enhance online access for taxpayers regarding refunds and inquiries. The Act emphasizes clear communication and timely updates on tax status.
"Warner described the IRS as 'the source of massive headaches'. He expressed optimism that the legislation would 'ease some of this frustration by increasing clear communication' and provide greater access to IRS resources."
The bill mandates the IRS to create a dashboard displaying current wait times for phone lines and tax return processing, particularly during periods of delay, demonstrating a commitment to transparency.
IRS Commissioner Danny Werfel highlighted that the agency aims to transition into the digital age by improving online accounts, enabling taxpayers to handle most interactions over the internet, aligning with its Strategic Operating Plan.
Collection
[
|
...
]