On January 31, Barclays Bank faced a major IT outage, leaving UK customers unable to access web applications, make payments, or receive customer support. Reports of issues began at approximately 5am, with spikes in complaints noted at 7am and 9:20am. The bank acknowledged the outage on social media, apologizing for the inconvenience and assuring customers they were working to resolve the issue. Additional stress emerged as customers reported card declines, contradicting a statement that card usage remained unaffected. The incident highlights the vulnerability of financial institutions to IT disruptions, echoing similar outages in the sector.
We're having some problems with some of our systems today - we're sorry about this and we're working hard to fix the issue.
You may have trouble using some features in our app, Online Banking, as well as payments in and out of your accounts.
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