During what should have been a deeply meaningful holiday for a grieving family, the disappointment of the downgraded accommodation overshadowed their experience, highlighting British Airways' lack of urgency in addressing the issue.
British Airways offered a refund of 750 for the price difference between the penthouse suite and the downgraded room, but ultimately increased its goodwill compensation to 3000, highlighting the importance of customer satisfaction.
Collection
[
|
...
]