BA ruined a 13,000 trip to St Lucia for my grieving daughters
Briefly

During what should have been a deeply meaningful holiday for a grieving family, the disappointment of the downgraded accommodation overshadowed their experience, highlighting British Airways' lack of urgency in addressing the issue.
British Airways offered a refund of 750 for the price difference between the penthouse suite and the downgraded room, but ultimately increased its goodwill compensation to 3000, highlighting the importance of customer satisfaction.
Read at www.theguardian.com
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