The American Psychological Association (APA) expressed serious concerns in a December letter to the FTC regarding reports of user harm stemming from the AI app Character.AI.
The lawsuits highlight the dangers of character-based chatbots, claiming they exploited minors and caused significant emotional distress and in one tragic case, a death by suicide.
APA CEO Arthur Evans emphasized that the unchecked growth of chatbots masquerading as qualified mental health professionals contradicts the FTC's mission to guard against deceptive practices.
The letter raised alarms about the unregulated nature of AI platforms, stressing that user-generated content on such platforms poses risks when simulating therapeutic interactions.
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