Retailers are increasingly adopting returnless refunds as a strategy to enhance customer satisfaction while minimizing costs associated with return shipping and processing.
Some companies reserve returnless refunds for low-cost items or those with limited resale value; however, some customers have reported receiving them for higher-priced products.
Dalya Harel, who received a return-free refund after a failed desk delivery, described it as a relief that eliminated a significant hassle for her business.
The extent and criteria for returnless refunds remain somewhat opaque, creating uncertainty among consumers about when they might be eligible for such a refund.
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