Insurance is an essential service that many dislike engaging with, especially during claims, leading to a general unpopularity among consumers toward certain insurance companies.
Chubb Insurance, despite being the largest P&C insurance firm globally, ranked lowest in customer satisfaction with a score of just 67 in 2023, highlighting significant consumer dissatisfaction.
Farmers Insurance received a customer satisfaction score of 75, making it the second lowest in the property and casualty sector, indicating consumers' struggle to find satisfaction with their services.
Progressive, the largest motor insurer in the US, showed a slight improvement in customer satisfaction with a score of 77, though many still view these companies negatively.
#insurance-industry #customer-satisfaction #property-and-casualty-insurance #consumer-insights #insurance-companies
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