"In today's rapidly changing work environment, developing trust among team members is crucial for success. Yet, many organizations struggle to foster an atmosphere of collaboration and understanding, often resulting in communication breakdowns, conflicts, and a decrease in productivity. The inability to trust can be the result of misunderstanding, conflicting values, or misjudging others because they trigger us and remind us of a negative situation or experience in our past."
"Emotional intelligence means we become more effective at recognizing and managing our own emotions, as well as understanding and influencing the emotions of others. As an author of two books on emotional intelligence, I've found that by boosting emotional intelligence, leaders and employees can build a culture that reduces and eliminates many of the barriers that lead to a lack of trust."
Trust grows from emotional presence rather than charisma or authority. Emotional intelligence improves recognition and management of personal emotions and understanding and influence of others' emotions. Developing self-awareness, self-regulation, motivation, empathy, and social skills reduces barriers such as misunderstanding, conflicting values, and past triggers. Daily reflection on reactions and consideration of alternative responses enhances regulation and outcomes. Leaders and employees who boost emotional intelligence create emotionally safe, respectful environments where people feel seen, which accelerates connection, collaboration, and performance across teams. Practical development in each emotional intelligence area helps navigate interpersonal challenges and restores productivity by reducing conflicts and communication breakdowns.
Read at Fast Company
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