Despite the abundance of communication training, miscommunication remains a pervasive issue in workplaces, costing U.S. businesses approximately $2 trillion per year. Common challenges stem from a lack of self-awareness and habitual tendencies, such as rushing or under-communicating. Complex factors like cultural differences and remote work environments further exacerbate these issues. Dr. Nick Morgan emphasizes that alignment between verbal and nonverbal messages is often overlooked, noting that miscommunication can occur even when intentions are good, revealing a disconnect that leaves audiences feeling uneasy.
Dr. Nick Morgan notes that an overlooked contributor to communication failure is the discord between verbal and nonverbal cues, with leaders often misaligned emotionally.
Miscommunication can cost businesses upwards of $15,000 per employee each year, leading to a staggering annual loss of $2 trillion in the U.S.
Collection
[
|
...
]