Following the announcement that X (formerly Twitter) would shut down its Support account, users expressed dissatisfaction over the platform's lack of effective support mechanisms. The company explained that paid users would receive support through @Premium, while others could access the Help Center. However, many users reported difficulties in receiving timely assistance, with some waiting months for responses. The closure of the Support account, previously a vital avenue for public help requests, intensified criticism regarding X's commitment to user support, particularly for Premium subscribers who feel overlooked.
"Lololol your support for Premium is essentially non-existent," a subscriber with more than 200,000 followers wrote, while another quipped 'Okay, so no more support? lol.'
Some users who don't pay for access to the platform similarly complained. But for paid subscribers or content creators, lack of Premium support is perhaps most frustrating, as one user claimed their account had been under review for years, allegedly depriving them of revenue.
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