The FTC puts an end to "click to subscribe, call to cancel"
Briefly

from Nieman Lab1 week ago
The FTC has mandated that consumers must be able to cancel subscriptions as easily as they signed up, eliminating the need to speak to a representative.
Nieman Labhttps://www.niemanlab.org/2024/10/the-ftc-puts-an-end-to-click-to-subscribe-call-to-cancel/
Businesses cannot require a customer to talk to a representative to cancel if they didn't have to do that while signing up for a service.
Nieman Labhttps://www.niemanlab.org/2024/10/the-ftc-puts-an-end-to-click-to-subscribe-call-to-cancel/
Cancellation processes must not impose extra charges for phone cancellation, and businesses are required to respond to messages within normal business hours.
Nieman Labhttps://www.niemanlab.org/2024/10/the-ftc-puts-an-end-to-click-to-subscribe-call-to-cancel/
California has enacted its own cancellation legislation, emphasizing that the FTC's rules will not override stricter state laws but will enhance consumer protection.
Nieman Labhttps://www.niemanlab.org/2024/10/the-ftc-puts-an-end-to-click-to-subscribe-call-to-cancel/
Read at Nieman Lab
#ftc #subscription-cancellation #consumer-rights #legislation #business-practices
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