Salesforce, the parent company of Slack, has announced new terms that restrict third-party software from accessing and storing messages from Slack. A company spokesperson stated that these changes aim to address concerns around customer data management related to AI and ensure transparency. As a result, apps like Glean can no longer keep Slack data in long-term storage, limiting clients' ability to merge this data with AI platforms. This development comes amid rising scrutiny toward AI's handling of personal data, following Salesforce's acquisition of Slack for $27.7 billion in 2021.
Salesforce recently amended its terms to deny software companies access to Slack message data, affecting how AI platforms can utilize Slack information.
The new restrictions prevent apps like Glean from indexing or storing Slack data, complicating the integration of that data into AI systems.
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